Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
Typically, it takes about 3-5 business days for petgiftscustom to be produced and sent out. Once shipped, Standard Shipping will deliver time 7-15 business days.
Please note that during the holidays our production time may vary.
How much is shipping?
Shipping country supports Hong Kong, Japan，Iran,Singapore, South Korea, Syria,Austria,etc..
DHL Fastest Shipping (Delivery Time 3-5 business days) $35.95
DHL Fastest Shipping+Insurance (Delivery Time 3-5 business days) $38.94
Standard Shipping (Delivery Time 7-15 business days)：Free shipping over $55.00. For orders under$55.00, you'll have to pay $8.99 as shipping fees.
Standard Shipping+Insurance (Delivery Time 7-15 business days)：You'll have to pay $2.99 over $55.00. For orders under$55.00, you'll have to pay $11.98 as shipping fees.
The following countries only support DHL shipping：Barbados, Benin, Bolivia, Burundi, Cayman Islands, etc..
Since your personalized products are one-of-a-kind and made just for you.A 30% customization fee based on the unit price of each of the returned product shall be deducted when processing the refund. If you would like to cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back. But please note that once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase which has been put into production.A 30% customization fee based on the unit price of each of the returned product shall be deducted when processing the refund.
All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 5-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Exchange & Return
Our personalized item cannot be returned unless it is defective or damaged. Please refer our Return Policy on Damaged/Misprinted Items or please contact our customer service for return.If you return, please email to get your address through customer service.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
Products are damaged by misuse, mishandling, or poor maintenance.
Personal Reasons due to changed mind, personal taste, etc.
Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.